1Accepting these terms
These terms are an agreement between you and [PREENCHER: nome ou razão social] ([PREENCHER: CPF ou CNPJ]), which runs Cirklo. By creating an account or using the Cirklo app and the getcirklo.com website (the “Service”), you agree to these terms and to the Privacy policy.
If you don’t agree, don’t use the Service.
2Who can use Cirklo
- People aged 18 or over can create an account and use all features.
- People under 18 can only use Cirklo with the permission and supervision of a parent or legal guardian, who confirms the minor joining each circle. The guardian accepts these terms on the minor’s behalf.
- People under 18 can’t subscribe to plans or manage circles.
- You must provide accurate information, including your date of birth.
3Your account
- You sign in with your phone number and a code sent by text. You’re responsible for your phone and for access to it.
- Each account is signed in on one device at a time. Signing in on another device signs out the previous one.
- Let us know at hitalocunhadesousa@gmail.com if you notice any unauthorized use of your account.
4Circles and location sharing
- A circle is a group of people who chose to share their location with each other. Everyone joins themselves, with an invite code.
- You decide which circles you share your location with, and you can turn sharing off or leave a circle at any time.
- When you join a circle, its members can see your location, your history (according to the plan), your places and arrival and departure alerts, as explained in the Privacy policy.
- Admins can rename the circle, approve new members, remove people and delete the circle.
5Acceptable use
Cirklo is made for caring, not for spying. You agree not to:
- track someone’s location without their knowledge and consent, including by installing the app on someone else’s phone without their permission;
- use the Service to stalk, threaten, control or harass anyone;
- add someone as an emergency contact who doesn’t want to receive alerts;
- trigger SOS repeatedly without need or to deceive;
- break the law or violate other people’s rights or privacy;
- copy, modify, reverse engineer or try to access parts of the Service that aren’t yours;
- create fake accounts or impersonate someone else.
We may suspend or close accounts that break these rules and cooperate with authorities when there are signs of a crime.
6SOS, crash detection and emergencies
Cirklo is not an emergency service. If you’re in danger, call your local emergency number (911 in the United States, 112 in the European Union, 190 or 192 in Brazil).
- SOS alerts your circles and texts your emergency contacts. It depends on cell signal, internet, battery and your device’s permissions, and it may be delayed or fail.
- Crash detection (Premium) uses your phone’s sensors and may miss a crash or alert you when none happened.
- The duress PIN keeps the alert active silently. It doesn’t guarantee your safety or any action by others.
- We don’t monitor alerts in real time and don’t contact authorities on your behalf.
7Location accuracy and availability
Location comes from GPS, Wi-Fi and the cell network and may be off by a few meters to hundreds of meters. Arrival and departure alerts may be delayed, especially without internet, with battery saver on or with limited permissions.
We work to keep the Service available, but it may go down for maintenance, provider outages or reasons beyond our control.
8Plans, subscriptions and refunds
- Cirklo has a free plan and paid plans (Plus and Premium). Each plan’s features are shown in the app.
- A plan covers the whole circle. The subscriber pays, and everyone in that circle gets the benefits.
- Subscriptions are billed by Google Play or the App Store to the subscriber’s store account and renew automatically at the end of each period until canceled.
- Free trials, when offered, are available once per account. If you don’t cancel before the trial ends, the first charge happens when it ends.
- To cancel, use the subscriptions settings in Google Play or the App Store. The plan stays active until the end of the paid period. Deleting your account doesn’t cancel your subscription.
- Refunds follow the rules of the store where you bought the subscription and the rights granted by the law where you live.
- We may change plan prices and features. Price changes apply from the next renewal, with prior notice.
9Third-party services
The Service uses maps, app stores, text messaging and notifications from other companies. Using them is also subject to their terms. We aren’t responsible for failures of those services.
10Your content and our intellectual property
- You keep ownership of what you upload, such as your profile photo and place names. You allow us to store it and show it to the people in your circles, only to provide the Service.
- Don’t upload offensive or illegal content, or content that violates other people’s rights.
- The app, the website, the Cirklo brand and the design belong to us. You get a personal, non-exclusive, non-transferable license to use the app while these terms are in effect.
11Termination
You can delete your account whenever you want, in Profile > Delete account or on the Delete account page. We may suspend or close your account if you break these terms or if the law requires it. What happens to your data after deletion is explained in the Privacy policy.
12Warranties and liability
We provide the Service as is and as available, without guaranteeing it will work without interruptions or errors, to the extent permitted by law.
To the extent permitted by law, we’re not liable for indirect damages or for decisions made based on location information, alerts or notifications, including when they’re delayed or fail.
Nothing in these terms limits consumer rights that the law where you live guarantees and that can’t be waived by contract.
13Governing law
These terms are governed by the laws of Brazil. If you live in another country, you keep the protection of the mandatory consumer laws where you live, and you may bring disputes before the courts where you live when that law allows it.
Before going to court, please contact us at hitalocunhadesousa@gmail.com. In most cases we can solve things quickly.
14Changes to these terms
We may update these terms. If the change is important, we’ll let you know in the app before it takes effect. If you keep using the Service after that, you agree to the new version.