Cirklo support

1Contact us

Email hitalocunhadesousa@gmail.com and tell us what happened. To help us answer faster, include:

• your phone model and system version (iOS or Android);
• the Cirklo version (shown at the bottom of the Profile screen);
• the registered phone number, with the country code.

Email support

2Location isn’t updating

Cirklo needs access to your location all the time to update the map and send arrival and departure alerts while the app is closed.

iPhone

• Settings > Cirklo > Location: choose Always and turn on Precise Location.
• Settings > Cirklo: turn on Background App Refresh.
• Low Power Mode can delay updates.

Android

• Settings > Apps > Cirklo > Permissions > Location: choose Allow all the time and turn on Use precise location.
• Settings > Apps > Cirklo > Battery: choose Unrestricted.
• Some manufacturers close background apps to save battery. If location stops, check your phone’s battery saving settings.

Also make sure location sharing is on in the app and that the phone has internet. Without internet, points are stored and sent when the connection comes back.

3I’m not getting notifications

• Make sure Cirklo notifications are allowed in your phone settings.
• In the app, go to Profile > Notifications to see which alerts are on and tap Send test notification.
• Arrival and departure alerts depend on the location of the person who arrived or left. If their phone has location off, the alert won’t happen.

4Subscription

Your subscription is billed by the store where you bought it, and that’s where you manage or cancel it:

• iPhone: Settings > your name > Subscriptions > Cirklo.
• Android: Play Store > Payments & subscriptions > Subscriptions > Cirklo.

Refunds are also requested through the store: on iPhone at reportaproblem.apple.com; on Android through the Play Store.

5Account and privacy

• Your location is only seen by people in the circles you belong to.
• You can delete your account with or without the app: see Delete account.
• Learn how we handle your data in the Privacy policy and the Terms of use.